As a student, Will Shishmanian ’13 often visited the office of Luca Maurer, director of LGBTQ education, outreach, and services, when he needed to talk about something personal. 

“After talking for a while, he would write down on the back of his business card something to carry with you to remind you of where you had landed. Getting one of Luca’s business cards with advice on the back was a little reminder of your journey. One time I was in Luca’s office, and we were talking about a conflict I was having with somebody as I was transitioning, and Luca wrote on the back of the business card, ‘People will act as they have always acted.’ That still helps center me when I’m dealing with people who don’t see things the same way I do.”