On the Spot Recognition

11/17/10

Less than 60 seconds. That’s all it takes to make someone’s day, using on-the-spot recognition. The next time you notice an employee doing something right, immediately follow these four simple steps:

1. Tell them exactly what they did that was helpful (“Stan, I noticed that you picked up the phones today, since Bess was sick.”)
2. Tell them what value or goal they met. (“That shows a lot of teamwork.”)
3. Explain how that impacts the company. (“We might have missed that emergency call from our biggest customer without your help.”
4. Express appreciation. (“Thanks so much.”)    

Note: In less time than it took you to read this page, you could have recognized someone. Now, how easy is that!

A Carrot A Day by Adrian Gostick and Chester Elton                                  

Don’t forget that you have the entire month of November to participate in the Employee Appreciation Program. Questions or Comments? Contact the Office of Human Resources at extension 4-8000.

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