Graduate students in communications program have case studies selected for publication

04/12/11

Contributed by Melissa Gattine

Fifteen graduate students studying communications will have their case studies published in the Summer 2011 volume of Casing Organizational Communication (published by Kendall-Hunt and edited by Jason Wrench).

The students wrote the case studies for their Fall 2010 Theoretical Foundations course.

Sarah Upperman, Robyn Fink, Caitlin Hamryszak, and Adrienne Sliz created an original case, entitled "The Ballad of Bloomfield Academy: Who's the boss? The boundaries of workplace relationships," which explored the complications of romantic relationships. More specifically, they used Cognitive Dissonance Theory and Expectancy Violations Theory to analyze nonverbal communication and interpersonal communication within a supervisor-subordinate relationship.

Caryn Quinn, Tim Pearce, Brent Hogan, and Allison Burritt created an original case, "Personal Foul: Contact Interference," which explored discrimination based on sexual orientation. Their character, Ben Williams, a recent hire at Pro Sports Management, is given the opportunity to sign one of the top NFL wide receivers, Mike Smith. The contract takes a turn for the worse when it’s revealed that Ben and Mike have contradicting values. Can the CEO discipline Ben for losing the contract without being accused of discrimination? 

Rui Liu, Shireen Kaur, Nhung Nguyen, Yao Li, and Jiuzhen Shen created an original case, "Isolated Narrative," which explored communication networks, workplace isolation and workplace friendships. In their chapter, the research department of FunChip & Co. experiences a change of working environment subtly after the manager announced the “English only” policy. What should the manager do with his team of scientists coming from diverse cultural background? How can he achieve the casual and flexible office atmosphere he intended to encourage innovation and productivity?

Liz Kranz and Danielle Clarke created an original case, "A Crisis in Customer Service," which explored what happens when the reputation of an organization is at risk because a company boss is asked to respect an employee’s request for privacy.  

 

 

 

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https://www.ithaca.edu/intercom/article.php/20110412153815817