Email Update: Problems with Firefox

09/26/13

Contributed by Karen Compton

Several people have reported that the Send button is not visible when writing an email message in the new version of Office 365 Outlook Web App (OWA). This behavior occurs with Firefox on both Windows and Mac computers, and has proven to be very inconsistent. If you are experiencing this problem you can try the follow workaround:

Click the “gear” icon at the top right of the OWA email window
Select Options
Select Settings from the left menu
In the Reading Pane section, under “When writing email messages,” choose the option to “Type in a new window”
Click Save at the bottom of the screen

Now when writing a new message or replying to a message, the Send button will always be visible.

If this is not a suitable workaround, the only other reliable option is to use a different Web browser to access OWA.

Microsoft is aware of the problem.

ITS Helpdesk
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helpdesk@ithaca.edu
274-1000

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