Information Technology Services (ITS) wants to remind all IC community members of several ways to keep informed about computing system and network downtimes, either scheduled or unexpected, as well as how to report after-hours problems that affect multiple users.
Helpdesk Phone System Status Line
If you're having a problem with an on-line service (like email or the Internet) call 4-1000 and choose option #1 to find out if there is a campus-wide problem that might be affecting your access to such services. See After Hours, below, for problems that occur outside of normal business hours.
Helpdesk-Alert Mailing List
Helpdesk-Alert is a moderated, low-volume mailing list used for alerts regarding major computer system or network problems, system maintenance notices, and reminders about scheduled power outages. Get more information and sign up here.
Web System Alerts
The ITS and Intercom home pages have a System Alerts section to provide you with information about current computer system or network problems, as well as future scheduled system maintenance that will result in downtime.
myHome ITS Status Portlet
Use the myHome "Add Content" feature to add the ITS Status portlet to your myHome page for convenient access to system notice information.
After Hours
To report a large-scale problem (i.e. a problem that affects a substantial number of computer or telephone system users) outside of normal business hours, call the Helpdesk at 4-1000. Select option #4. You'll hear a message that the Helpdesk is closed, followed by a phone number to call to report the outage. The after hours number is 607-216-8599. Remember, the after hours service is only for large-scale problems that affect major systems. It is NOT for reporting individual computer problems.
System Maintenance Schedule
See the system maintenance schedule for information about when scheduled maintenance will be performed. Schedule
ITS Helpdesk
helpdesk@ithaca.edu
104 Job Hall
4-1000
https://www.ithaca.edu/intercom/article.php/20150812161635723