Upgrade Your Windows-Based PC to Windows 10 Prior to May 31, 2018
05/17/18
Contributed by Nick Farthing
Information Technology has identified 215 Windows-based devices yet to be upgraded to Windows 10. All remaining Windows devices must be upgraded prior to June 3, 2018 or they will be removed from the network and unable to access any institutional data, assets, or services including email. To assist with this effort, IT has provided a self-service option that allows you to perform the upgrade at your convenience. Please follow the instructions here to do so. You will have until May 31st to take advantage of the self-service option to upgrade your PC to Windows 10 when it is convenient for you. If our records indicate you are the custodian of a PC pending the upgrade, you will receive an email with all related asset tags that need to be upgraded.
All remaining Windows-based devices on campus that did not upgrade using the self-service option will be upgraded by IT on June 3rd following the campus power shutdown. After June 3rd, any remaining Windows-based devices not upgraded to Windows 10 will be removed from the Ithaca College network and will be unable to access any institutional data, assets, or services including email. To restore access, you must contact the IT Service Desk to request that your device(s) be upgraded to regain functionality. A Service Request will be issued to Endpoint Systems to schedule your upgrade individually and rejoin the PC to the network so you can access institutional data, assets, and services including email. To avoid any disruptions, please perform the self-install option prior to the May 31st deadline.
If you have a Windows-based desktop: Please follow the self-service upgrade instructions here. IT suggest that you initiate the upgrade before you leave at the end of the day, Friday before leaving for the weekend is strongly suggested. For faculty that will be off campus for the summer, please initiate the upgrade before your last day.
If you have a Windows-based laptop: The self-service upgrade will not run if your laptop is not on campus and connected to the network via Ethernet cable. Once your laptop is on campus and connected to the network via Ethernet cable, follow the instructions here. For faculty that will be off campus for the summer, please bring your laptop to campus to complete the upgrade before May 31st.
Support following the Windows 10 Upgrade
If you are experiencing problems following the upgrade, please contact the Service Desk. Have your asset tag(s) available and details of the problem you are experiencing. A Service Request will be opened and an Endpoint Systems technician will be assigned.
Self Service Knowledge Base Articles: We have a series of Knowledge Base articles to support common problems with Windows 10, please use these guides to address any issues you are experiencing prior to contacting the Service Desk. Click on the name of the Knowledge Base article to view the content.
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