We hope you will find the following information helpful. It is a reminder of how to get in touch with our benefit plan providers via phone or website. We encourage you to contact our partners directly whenever you have a question about a claim, want to know more about the services they provide, need a new ID card, etc.
Aetna - Concierge
https://www.aetna.com
Group Number: 346106
Phone Number: 855.616.2357
Address: PO Box 981106 El Paso, TX 79998
Aetna – RX Home Delivery
https://www.aetna.com/individuals-families/pharmacy/rx-home-delivery.html
Phone Number: 888.792.3862
Address: PO Box 417019 Kansas City, MO 64179-7019
Aetna – PayFlex
https://www.payflex.com
Group Number: 346106
Phone Number: 888.678.8242
Address: PO Box 4000 Richmond, KY 40476-4000
Davis Vision
http://davisvision.com
Group Number: 2423
Phone Number: 800.999.5431
Address: PO Box 1525 Latham, NY 12110
Delta Dental
http://deltadentalins.com
Group Number: 17241
Phone Number: 800.932.0783
Address: PO Box 2105 Mechanicsburg, PA 17055
Ameritas SoundCare
http://ameritasgroup.com/ny
Group Number: 026201500
Phone Number: 877.359.8346
Address: PO Box 82595 Lincoln, NE 68501
NexGen – Employee Assistance Program
http://www.nexgeneap.com
Company Code: 1489 (MBM members have a different Company Code)
Phone Number: 800.327.2255
Address: Vestal Parkway E. Vestal, NY 13850
TIAA
www.tiaa.org/ithaca
Matching Group ID: 101560
Elective Deferral Group ID: 101562
Counseling: 800.842.2776
Customer Service: 877.518.9161
Appointment Line: 800.732.8353
Local Office: 607.274.6450
Genworth Financial
www.genworth.com/groupltc
Group Name: ithacacollege
Access Code: groupltc
Customer Service: 800.416.3624
Fax: 402.467.7336
The Hartford
Address: Group Benefits Division, Customer Service P.O. Box 2999 Hartford, CT 06104-2999 Phone: 800.331.7234
Policy Number: GL-402767 (Life Insurance)
Policy Number: ADD-S07766 (AD&D)
https://www.ithaca.edu/intercom/article.php/20181204111250813