The Office of Student Financial Services is in the process of installing a new refund request process. During the installation period, you will not be able to request any refunds online, set up new Direct Deposit information, or be able to request that your refund be processed as a Direct Deposit. All refunds will be issued as paper checks. Student Financial Services will prepare refunds manually upon request. Please contact us by email at sfs@ithaca.edu, using the subject line REFUND, or by phone at 607-274-3131 for assistance. During this time, we will offer office pick-up for checks on Tuesdays and Thursdays after 3 pm if requested. You are welcome to request that your refund check be sent to an address specified (including on campus) as well. Please remember to include your name, student number, and, if requesting that your check be mailed, an address where the check should be sent.
Thank you for your patience. The anticipated date that the new online system will be available to use is February 10, 2020.
https://www.ithaca.edu/intercom/article.php/20200203094303900