Abobe Users: What to Do if You See "Your license is expiring" Message

02/04/20

Information for users of Adobe products on a College computer.

Due to Adobe license changes in the last year you may receive a message that "Your license is expiring." You may be able to resolve this issue by signing out of the Adobe Creative Cloud application and signing back in.

• Save anything you are working on in Adobe
• Open Adobe Creative Cloud
  
  • Windows - Type "Creative Cloud" in the Search box next to the Start menu and then select the Adobe Creative Cloud app from the results.
  • Mac - In the menu bar click the Adobe Creative Cloud icon (it's the black and white version of the Adobe logo pictured in this article).
• Click the Account button (two-tone aqua blue circle) at the top right of the screen
• Click Sign out
• Click Continue
• On the Sign in screen enter your Ithaca College email address
• Enter your Netpass username and password when prompted.
• Accept the license agreement.

If you continue to have problems with Adobe contact the IT Service Desk for assistance.

Information Technology Service Desk
104 Job Hall
servicedesk@ithaca.edu
607-274-1000

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