School of Business Professor James Minas (Management) just published an article in the International Journal of Production Research. The article provides insights to supply chain managers on negotiating service level agreements and making informed capacity planning decisions when there is potential for disruption.
www.tandfonline.com/doi/full/10.1080/00207543.2020.1748248
https://www.ithaca.edu/intercom/article.php/2020102810381033