Enhanced Technology Tool

12/14/20

Contributed by Kayla Lepkowski

As we work to revise the College’s Technology Renewal Program, we are pleased to inform you that you can now view all the technology devices allocated under your name. IT will be managing all computer devices through the IT Service Portal application (TeamDynamix) and sending all communication to the campus community through an IT Service Desk Ticket. If you receive any communication from IT through the IT Service Desk Tickets, we are asking you to please respond at your earliest convenience.  

The old Technology Renewal Database tool is no longer available.  

To view and manage your technology assets please use the following process and visit the knowledge base article for additional details. 

Here are the steps to get to the client portal. 

  1. In a web browser, go to apps.ithaca.edu 
  2. Click on “IT Service Portal (TeamDynamix) - IT service requests and help articles”
  3. It is below the boxes on the right-hand side under the heading SERVICE REQUESTS
  4. Click Sign In (upper right-hand side of the page and sign in with your netpass 

To see your assets 

  1. Click on your name and choose My Profile.  Assets are listed at the bottom of the page.
  2. If work address does not contain building and room, (apps.ithaca.edu) IC Workflow and choose HR Request Form, then “Correct/Update Personal Data” to update your office location.  It will be fixed in the client portal 1 business day after HR makes the changes in the Finance and HR Cloud.
  3. If you notice assets that do not belong to you or the location is missing or is incorrect, please submit a ticket to have the information changed - https://ithaca.teamdynamix.com/TDClient/34/Portal/Requests/ServiceDet?ID=139

 To see or respond to your tickets

  1. Reply to the email your received that contains the ticket information OR Click on Services in the dark blue banner at the top of the home page
  2. Click Ticket Requests in the light grey bar underneath the dark blue bar
  3. Click on the ticket to which you wish to respond. 

Some of the differences with the new system include: 

  1. Questionnaires are no longer being sent; any inquiries relating to the technology renewal process will be completed through the IT Service Deck ticketing system.  Included within this ticket, we will be asking for you to keep in mind the following: Is this device being used? Model choice, Location, Description (primary/general use/student use/etc.).   

  2. Description of Devices: (reminder: all devices that were purchased through IT or through a specific department are College Owned Devices) Personal Devices are now referred to as Primary Devices.   – All Faculty and Staff are allowed ONE primary device which is a LAPTOP (change was implemented in Intercom 7/21/2020).

  3. Communication: All communication relating to the technology renewal process will now be through an IT Service Desk Ticket that is linked to the device. This ticket will follow the replacement timeframe from beginning to end (replacement of device). 

These changes will allow us to better manage the college’s technology inventory and help identify ways in which we can get the most value for our technology investments.  Our goal is to continue to find cost-effective ways to meet your needs to support the work we do.  

If you have any questions, please contact Kayla Lepkowski at techrenewal@ithaca.edu.  

Thank you,

Information Technology

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