intercom help

Intercom Help


Frequently Asked Questions
Still need help?

The answer you're looking for may be right here. Check out the questions and answers on our FAQ page. Or, e-mail the Intercom moderators at intercom@ithaca.edu.



How Intercom is set up

Using Intercom is pretty straightforward once you understand how it is structured. When you first arrive at the main page, you will see stories down the center, starting with the day's top stories, followed by all previous stories in order from newest to oldest.

In the left-hand column, you will see the menu called "Sections," which lists the categories that the stories of Intercom are assigned to. To view the stories in any given section, select its name from the list. Once in that section, you will see all the stories in that category, listed in order from newest to oldest.

Please note that not all stories are set to show on the main page. You will, however, see a list of recently posted stories on the right side of the screen. Nor do all sections appear in the "Sections" list if you're not logged in. Among Friends and Community Connections are only viewable while logged in with your Netpass.


Do I need to log in?

Anyone with an Internet connection can view the Intercom site, so you don't need to log in to browse most of the stories. Log-in with your Netpass username and password is required, however, to view the Among Friends and Community Connections sections and for the more interactive functions -- contributing stories, adding comments to stories, and customizing the presentation of some aspects of Intercom.


Searching Intercom

You can use the search box at the top of each page on Intercom to perform a quick search based on keyword. Results include all currently active as well as archived stories.

If you would like to search within a certain category (section) and/or within a certain time frame, you can use the "Advanced Search," which is located on the main menu bar.


Commenting on stories

Intercom allows any campus community member to comment on stories after logging in. At the bottom of each story, a comment link indicates the number of comments posted for that story. You can click on that link to read the comments. To comment yourself, click on the “add a comment” button at the bottom of the story’s page.

If you have something to say to the IC community that isn't related to a specific story or is of a more general nature, visit the Community section of myHome at Ithaca, where you may start a conversation in the Forums section.

myHome at Ithaca


Contributing stories

As part of the Ithaca College faculty and staff community, you are welcomed and encouraged to submit stories to Intercom; in fact, the primary purpose of Intercom is to provide a way to communicate important campus news to one another.

If you have something to share, click "Contribute and manage stories" from the "User Functions" box in the top left-hand column. Please note that, in order to submit a story, you will need to be logged in, using your Netpass username and password.

You will find more detailed instructions for submitting stories on the submission form page.


Stories not appropriate for Intercom

Solicitation and advertising of for-profit activities are not appropriate for Intercom. Please do not post stories about items you have for sale for real estate for rent. These stories will be deleted. Additionally, any stories that promote a single political viewpoint, use vulgar language, are nonsensical, or are attacking in any way, will be removed.


Intercom and RSS

You can view Intercom headlines in your RSS reader. To learn more, visit our RSS page:

Intercom: RSS Feeds

Intercom
https://www.ithaca.edu/intercom/staticpages/index.php/help