ITS Now Supports Microsoft Outlook for Email

10/19/12

ITS is pleased to announce that Outlook 2010 for Windows and Outlook 2011 for Macintosh are now supported for email. Outlook is the email client that comes with the Microsoft Office suite of software.

Initially, ITS will be providing support for the transition from Thunderbird and Apple Mail, as well as basic support for email functions only. We are still in the planning stages for the Oracle Calendar migration, and people who currently use Oracle Calendar should NOT use Outlook for any calendar functions at this time. ITS is advising users to switch to Outlook for email prior to the calendar migration in order to avoid having to become familiar with both a new email and new calendar program at the time of the calendar migration.

Important Notes:

• Users of older versions of Microsoft Office (version 2007 for Windows and version 2008 for Macintosh) must upgrade Office before beginning to use Outlook. Older versions of Office will no longer be supported after the end of 2012. See the following guides for upgrade instructions:
  • Office 2010 for Windows Installation Guide
  • Office 2011 for Macintosh Installation Guide
• Oracle Calendar users should not use Outlook for calendar functions. Though subject to change, ITS is targeting the winter break time frame for the migration of calendar data to the Microsoft Exchange environment.
• Once Outlook is being used for both email and calendar functions, ITS will begin providing more advanced support for those functions, including workshops.
• ITS also fully supports Outlook Web App through myHome. For people who find it convenient to access their email through myHome, there is no requirement to switch to the Microsoft Office Outlook email client.
• Support for Thunderbird and Apple Mail will end in June 2013.
• Users who have "local" email are advised to move it to the Microsoft servers prior to configuring Outlook (instructions are provided in the transition guides, below).

Outlook Transition Guides 

• Moving from Windows Thunderbird to Windows Outlook 2010
• Moving from Mac Thunderbird to Mac Outlook 2011
• Moving from Apple Mail to Mac Outlook 2011

Note that Microsoft Outlook is a powerful and sophisticated email and calendaring tool with many advanced features. ITS has only documented the basic configuration steps along with some information specifically for transitioning from Thunderbird and Apple Mail to Outlook. For clear and detailed instructions about the myriad features available within Outlook, the Help files (look for the blue circle with the "?" mark at the top right of the screen) are a great resource.

ITS Helpdesk
104 Job Hall
helpdesk@ithaca.edu
274-1000

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