College-Owned Mac Users - News About Printing and Apple Software Update

02/25/09

Last week ITS advised users of college-owned Macs not to install the latest software update from Apple due to a problem it caused with iPrint and network printers. A new iPrint client has been released and Mac users must install the new client and then install software updates to avoid printing problems.

Install New iPrint Client:

• Open the Safari Web browser and go to http://print-server.ithaca.edu/ipp
• Click Install iPrint Client at the top right of the screen
• Follow the on-screen prompts for installation
• Exit Safari when the installation is complete

Install Software Updates:

• Go to the Apple menu
• Select Software Update and wait for the system to check for updates
  
• Follow the on-screen prompts to install any updates that are available
• Reboot when updates have been installed

The Mac should now have all necessary updates and network printing should work normally.

Please contact the Helpdesk with questions or problems.

ITS Helpdesk
4-3282
helpdesk@ithaca.edu

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