Ithaca College

ITS would like to notify users of college-owned Windows XP computers about a software update that will be installed automatically beginning on Wednesday, June 1.

There is a new version of the LANDesk client, which is the software used by the College for asset tracking and remote control. The asset tracking function allows ITS to keep track of the College’s computer inventory, and the remote control function is used to remotely assist users in solving computer problems.

The software update will install as part of the Novell login process (applicable to staff and faculty Novell logins only). You may notice two things to indicate that the software has been installed. The first will be one or more momentary flashes of the computer screen shortly after logging in. Secondly, a new black and white “stopwatch” icon, identified as LANDesk Remote Control, will appear in the system tray.

If you have any questions or experience any problems during or after the installation, please contact the Helpdesk.

ITS Helpdesk
helpdesk@ithaca.edu
4-3282