Between 4:25 p.m. and 7:42 p.m. on Tuesday, November 4th, ITS experienced a problem with the e-mail system. During that time some percentage of (but not all) sent messages were dropped by the system with no indication to the sender that the messages were not delivered.
We are working with the e-mail system vendor to try and assess what happened and determine if it is possible to recover the dropped messages.
This problem occurred with only some messages that were sent to IC addresses during the time of the system problem.
Messages sent from an IC address to an off campus address were delivered normally.
If you have concerns about any message that you sent during the time of the system problem, you should check with the recipient to verify receipt or resend the message.
Likewise, if you were expecting a message during the time of the system problem that you did not receive, you should check with the sender to verify whether it was sent or request that it be resent.
ITS sincerely regrets this unfortunate situation and any inconvenience it may have caused.
ITS Helpdesk
helpdesk@ithaca.edu
4-3282
