Ithaca College

Many thanks to all of you who helped fix the Windows rebooting problem this week. With your help, the majority of the problems were solved by 10:30 am Thursday morning, approximately 24 hours from the first trouble call coming into the Helpdesk. We couldn't have done it so quickly without you!

We are still unsure of the exact numbers of computers affected but we believe it was a majority of college-owned Windows machines both on and off campus. The problem started with a bad file provided to McAfee customers by McAfee, our anti-virus solution. As reported in the media (e.g. USA Today and CNN), the problem was widespread.

Despite this issue, McAfee anti-virus software has successfully protected the campus community for many years. Without this protection, the college could be facing similar problems and outages on a regular basis. It is still a recommended best practice to install updates and patches that are routinely provided by vendors.

We would also like to remind you that there are several ways to keep informed about computing system and network downtimes, either scheduled or unexpected, as well as how to report large-scale problems that affect multiple users.

If you are still experiencing problems at your workstation, in a lab or in an eclassroom, contact the Helpdesk.

ITS Helpdesk
274-1000
helpdesk@ithaca.edu