Ithaca College

It’s inevitable. At some point in your week you’ll run into one of them. Those people who seem to turn a wonderful day into a dark one. But it doesn’t have to be that way for you. Whether you’re dealing with a difficult co-worker, customer or family member, the strategies are essentially identical. In this seminar you will learn strategies to defuse negativity and hostility and create a positive atmosphere of co-operation.

Topics discussed in this training include:

• Breaking the Escalation/Crisis Cycle
• The Ten Most Unwanted List
• Strategies for Dealing With difficult People

Course Objective: This training helps you to identify difficult people at work and home and to employ strategies for dealing with them without compromising your own sanity.

Audience: Individuals who deal with difficult customers, employees, patients, and other difficult people.

Date and Time: Wednesday, April 6th, 2016 9:00 a.m. to 10:30 a.m.

Location: Peggy Ryan Williams Center, Office of Human Resources’ Conference/Training Room

Facilitator:
Anthony Gray
Director, Corporate Training
eni - Dynamic work/life solutions

To RSVP for this event, please visit the following link: https://form.jotform.com/60560872236153

Individuals with disabilities requiring accommodations should contact Michelle Rios-Dominguez at mriosdominguez@ithaca.edu or (607) 274-1506. We ask that requests for accommodations be made as soon as possible.