Ithaca College

It’s inevitable. At some point in your week you’ll run into one of them. Those people who seem to turn a wonderful day into a dark one. But it doesn’t have to be that way for you. Whether you’re dealing with a difficult co-worker, customer or family member, the strategies are essentially identical. In this seminar you will learn strategies to defuse negativity and hostility and create a positive atmosphere of co-operation.

Topics discussed in this training include:

• Breaking the Escalation/Crisis Cycle 
• The Ten Most Unwanted List 
• Strategies for Dealing With difficult People

Course Objective: This training helps you to identify difficult people at work and home and to employ strategies for dealing with them without compromising your own sanity.

Audience: Individuals who deal with difficult customers, employees, patients, and other difficult people.

Dates and Times:

Wednesday, May 25th, 2016, 2:00 p.m. to 3:30 p.m. in the VIP Room, A&E Center

Thursday, June 16th, 2016, 1:00 p.m. to 2:30 p.m. in the Human Resources Conference Room, Peggy Ryan Williams Center

Facilitator: 
Anthony Gray
Director, Corporate Training 
eni - Dynamic work/life solutions

To RSVP for this event, please visit the following link: https://form.jotform.com/61167258910154

Individuals with disabilities requiring accommodations should contact Michelle Rios-Dominguez at mriosdominguez@ithaca.edu or (607) 274-1506. We ask that requests for accommodations be made as soon as possible.