Ithaca College

DIIS is planning for significant network maintenance/upgrades next week.

On each of the four nights of Monday, May 23rd – Thursday, May 26th, from 11 pm to 7 am, all network connectivity and Ithaca College information systems and services on campus (with the exceptions noted below) will be unavailable. Affected systems and services include Internet access, myHome, Sakai, Parnassus, Homer, Mentor, IC websites, Library systems, etc. The maintenance is being done incrementally over several nights to allow for more manageable fallback if the need arises during any given phase of this complex work. 

Residence Halls and Off Campus:
The My-ResNet network in the residence halls will have normal Internet access to external sites ONLY – all Ithaca College information systems and services will be unavailable from anywhere during the outage windows. Off campus users will also not be able to access any Ithaca College information systems and services. 

Email and Calendar Access:
Anyone with an Internet connection (from My-ResNet, off campus, mobile devices, etc.) will still be able to access Microsoft Outlook email and calendar as usual.

Access to www.ithaca.edu
During the 11 pm - 7 am outage windows, people trying to access www.ithaca.edu will be re-directed to a temporary ("lite") web site that will inform them of the outage and provide additional information. If this outage will impact an essential operation or function of the college, and there are alternative methods for conducting that business, please contact Stephen Shoemaker (sshoemaker@ithaca.edu or 4-7970) with information to include on the “lite site” that will be displayed during maintenance.

The DIIS Service Desk will be responding to email and telephone calls starting at 7 am Tuesday-Friday next week so that any unexpected problems can be reported and investigated as early as possible. Additionally, we'll be sending out a progress/status message after each maintenance window to the Helpdesk-Alert mailing list. If you are not subscribed to that list, you can sign-up here.

We recognize the impact that this outage will have on members of the campus community, but the work is critical to ensure that our network environment is reliable and robust moving forward.

Digital Instruction and Information Services
Service Desk
servicedesk@ithaca.edu
104 Job Hall
4-1000