Ithaca College

Excellent customer service is much more than having a “good attitude” – it is a set of professional skills that you can learn, and practice, that benefit your career and your personal life.  Using extensive role-playing and team exercises, this customer skills program teaches you how to become supremely confident in any customer situation, using the same proven skills that hostage negotiators, psychotherapists and law enforcement professionals use in their worst situations. 

Workshop leader Rich Gallagher is a noted author, speaker, and former customer service executive with a track record of dramatically “turning around” the performance of customer contact operations.  Bring your toughest customer problems to this interactive session, and leave with customer skills that will last you a lifetime! 

Course objectives: 

• Dramatically improve your interpersonal skills with customers
• Have shorter, easier customer transactions
• Know how to defuse and de-escalate any customer situation
• Learn how to work better with less stress

Date: June 23, 2016

Time: 9:00 a.m.  – 12:00 p.m.

Location: Clark Lounge

To register for this learning opportunity, go to http://ithacaits.gosignmeup.com/  or contact Jane Ray: jray@ithaca.edu

Individuals with disabilities requiring accommodations should contact Jane Ray at jray@ithaca.edu or (607) 274-5773. We ask that requests for accommodations be made as soon as possible.