Ithaca College

Getting a publication in a top rated journal is a challenge for all researchers, but for Sarah Zheng, Asst Prof in the Management department of the School of Business, it is a starting point.  She is in her first semester!

Dr Zheng's article, "The Impact of Internal Service Quality on Preventable Adverse Events in Hospitals" examines the impact of the service quality of internal support departments on clinical performance.  The "...study has important implications for theory and practice as it points to a fruitful, cost effective, and yet underutilized avenue for reducing adverse events experienced by hospital patients."