Ithaca College

Please read this entire notification as it contains information to assist you in the Windows 10 upgrade of your college owned Windows-based personal computer.

PC's subject to the Windows 10 upgrade MUST be on campus and connected to either Ithaca College wireless or via Ethernet cable. Ethernet cable is strongly suggested and preferred.

We are requesting your assistance in upgrading your Windows 7 computer to Windows 10 and strongly encourage use of the self-service tools to upgrade prior to Friday, March 9.  

Any college-owned computer not upgraded by March 9 will automatically be updated during the week of Spring Break (March 12-March 16).

This work is part of our effort to bring all campus owned Windows-based personal computers to the most stable and secure version of Windows.  Already over 1,630 Windows 7 PC’s on campus have been upgraded and are using Windows 10.

Over Spring Break (March 12-March 16), Information Technology will perform a remote installation of Windows 10 to all PC’s that have not upgraded, which could be disruptive to some individuals. By self-initiating the Windows 10 upgrade following these simple instructions, you can upgrade when it is convenient for you and avoid any disruptions to your workday. 

We suggest initiating the Windows 10 upgrade before leaving the office at the end of the day; Friday before leaving for the weekend is a great time to do it. Upon returning to the office, the PC will have completed the upgrade and be ready to use.

Below are links to Knowledge Base support articles related to the Windows 10 upgrade as well as contact information for the Information Technology Service Desk if you need assistance.

Windows 10 Knowledge Base Articles

• Microsoft Windows 10 Upgrade and Installing Updates: This article provides instructions to initiate the Windows 10 self-service installation, installing upgrades and security updates as well as a few tips.
• Quick Guide: Microsoft Windows 10: This Quick Guide will inform you of some common features that you will assist in operating Windows 10. You will also find a few links to videos on lynda.com that many others have found beneficial.
• Windows 10: Changing Your Default Browser and Email Client: Windows 10 comes with the new Microsoft Edge browser and Windows Mail as the defaults. Microsoft Edge is known to have compatibility issues with some Ithaca College business applications such as Parnassus or Homer. This article will provide you with step-by-step instructions to change your default browser from Microsoft Edge to the supported browser of your choice (Microsoft Internet Explorer, Mozilla Firefox or Google Chrome). You can use these same steps to change your default email from Windows Mail to Outlook 2016 for email and calendar.

If you have any questions or concerns, or if you experience any issues following the Windows 10 upgrade and you need assistance, please contact the Information Technology Service Desk.

Stop In: 104 Job Hall
Call: 607-274-1000
Email: servicedesk@ithaca.edu
Submit a Ticket: Click Here