Ithaca College

Information Technology will be upgrading all remaining Windows 7 PC’s to Windows 10 on Sunday June 3rd starting at 9:00am. The self-service option to upgrade will remain available to you until the end of business on Thursday May 31.

If you are in possession of a Windows 7 laptop that is not on campus, please bring your laptop to campus and leave it in your office so it can upgraded by Information Technology on Sunday June 3rd.

After Sunday June 3rd, all remaining Windows 7 PC’s not upgraded to Windows 10 will be scheduled to be removed from the Ithaca College network on Friday June 15th. Once removed from the Ithaca College network, your PC will be unable to access any institutional data, assets, or services including email. If you receive a Service Request notification that your PC is scheduled to be removed from the Ithaca College network, you have two options:

1.   Respond to the Service Request with a date, time and location when an Endpoint Systems technician can come to your office and upgrade your PC.
2.  Drop off your PC (laptops only) at the Service Desk and your PC will be upgraded within 5 business days. The Service Request will be updated when the upgrade is complete to notify you that you can pick up your laptop at the Service Desk.

On Friday June 15th, all remaining Windows 7 PC’s not upgraded to Windows 10 will be removed from the Ithaca College network and will be unable to access any institutional data, assets, or services including email. The above two options will remain available to you to have your PC upgraded and added back to the Ithaca College network.

Support following the Windows 10 Upgrade
If you are experiencing problems with your PC following the upgrade, please contact the Service Desk. Have your asset tag(s) available and details of the problem you are experiencing. A Service Request will be opened and an Endpoint Systems technician will be assigned.

•  274-1000
• servicedesk@ithaca.edu

Self Service Knowledge Base Articles
Information Technology has a series of Knowledge Base articles to support common problems with Windows 10.  Please use these guides to address any issues you are experiencing prior to contacting the Service Desk:

• Microsoft Windows 10 Upgrade and Installing Updates
• Quick Guide: Microsoft Windows 10
• Windows 10: Changing Your Default Browser and Email Client