Ithaca College

On Friday, December 27th from 6:00 AM - 9:00 AM, there will be an outage of the campus voice mail system for a hardware refresh. Additionally, from 9:00 AM – 5:00 PM we are performing phone system feature revisions that could cause occasional delayed dial tone or brief interruptions to campus dialing. 

During the voicemail maintenance, users and callers will not have access to the voicemail system. Voicemail messages can neither be retrieved nor recorded. Callers will hear a recorded message telling them to call back after the end of the maintenance window (9:00 AM). This will not affect telephone dial tone or general telephone use during the voice mail maintenance. The campus Emergency Notification System will continue to function during voicemail maintenance.

During the feature revision activity users may experience a moment when they have delayed dial tone or can’t dial a number. Contact Public Safety if phone service is interrupted using the following criteria and methods: 

Emergency
Call 911 from cellular phones or alternative landlines (conventional non-Ithaca College phone lines) in case of an emergency requiring fire, medical or police assistance. The Tompkins County Emergency Dispatch will coordinate with the Office of Public Safety.

Non-emergency Public Safety Assistance
Call 607-256-9187 to contact the Office of Public Safety for assistance with non-emergency incidents such as lockouts and requests for vehicle assistance. If the phone line is currently in use, you will receive a busy tone.

Emergency Notification System
The campus Emergency Notification System including Outdoor Warning Systems will continue to function during phone system maintenance. Personal emergency notifications will only be available through e-mail notification to IC email addresses, and to cell numbers if subscribed.

Information Technology Service Desk
104 Job Hall
servicedesk@ithaca.edu
607-274-1000