As announced in recent articles, ITS and Verizon are working together to replace the campus telephone and voice mail systems in early January. Please read below for important information about replacement telephones, as well as system downtime during the cut over to the new system.
We recently stated in an Intercom article (https://www.ithaca.edu/intercom/article.php/2007121414115366) that new replacement phones would be delivered the week of 12/17. Due to a shipment delay, the new phones will not be delivered until the first week in January (either the 2nd, 3rd or 4th). If you use a display phone and do not receive a replacement phone by noon on January 4th, please contact the Helpdesk.
Also, late in the day on January 4th, 2008, the entire phone system will be down for approximately 2 hours while we cut over to the new system. Telephone technicians will then be working over the weekend of January 4th-6th to connect and test all multi-line display phones. This means that display phones will not work until a technician visits your area that weekend. If you have a critical business need to have your multi-line phone(s) operational over the weekend of January 4th-6th, please contact the Helpdesk so that we can prioritize your area. Otherwise, all phones are expected to be functional by the start of business on Monday, January 7th.
ITS Helpdesk
helpdesk@ithaca.edu
4-3282
