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Ben Hogben and Sarah Shank Present at the IDS annual Conference Ben Hogben, Manager of Access Services, presented on Improving communication between ILLiad and the user; how long will it *really* take for my item to arrive? and Sarah Shank, Interlibrary Loan Borrowing Coordinator, presented on Adapting to Discovery: Initial Observations, at the July IDS Conference in Albany, New York. Library Staff Present at the IDS Annual Conference Comment from
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