Ithaca College

On Monday October 30, Information Technology released the Windows 10 Self-Service install that allows you to upgrade to Windows 10 without assistance from IT.

We currently have 1,261 PC’s running Windows 10 on campus:

• 111 Individuals have successfully completed the self-service installation
• 650 Lab and eClassrooms have been upgraded
• 250 Fall 2017 technology renewal PC’s have been replaced
• 250 Initial pilot upgrades and non-tech renewal computers

This notification is to remind those of you who have not initiated the Windows 10 Self-Service upgrade to do so at a suitable time for you. Please refer to the October 27 Intercom announcement for more details. https://www.ithaca.edu/intercom/article.php/2017102613495520#.Wg8QuDdryVA.

Information Technology has published articles in the Knowledge Base within our new IT Service Portal that will assist you with the installation and using Windows 10. The IT Service Portal is your one-stop location for help, support and information for IT services. Check it out!

IT Service Portal Knowledge Base Articles for Windows 10

Microsoft Windows 10 Operating System Upgrade and Installing Updates: This article provides instructions to initiate the Windows 10 self-service installation, installing upgrades and security updates as well as a few tips.

Quick Guide: Microsoft Windows 10: This Quick Guide will inform you of some common features that you will assist you in operating Windows 10. You will also find a few links to videos on lynda.com that many have found beneficial.

Windows 10: Changing Your Default Browser: Windows 10 comes with the new Microsoft Edge browser as the default. Microsoft Edge is known to have compatibility issues with some Ithaca College business applications such as Parnassus or Homer. This article will provide you with step-by-step instructions to change your default browser from Microsoft Edge to the supported browser of your choice which includes Microsoft Internet Explorer, Mozilla Firefox and Google Chrome.

Need Help?
If you experience any problems with the upgrade, please contact the Information Technology Service Desk and have the asset tag of your PC available. You can also click here to submit an incident through the IT Service Portal.

servicedesk@ithaca.edu
274-1000