Ithaca College

All Windows-based PC’s running an outdated version of the Windows operating system (Windows 7, Windows 8) will be upgraded to Windows 10 over Spring Break (March 12-March 16).

Please click here to view the schedule of when your department will be upgraded to Windows 10. All upgrades will be completed using our remote management system and will occur after hours starting at 7:00pm each night during Spring Break, upgrades should be complete when you arrive at work the next day. Offices identified to be upgraded on Monday March 12 will be upgraded at 12:00am (midnight). Please remember that Monday March 12 is the Spring Holiday and campus will be closed. You will need to prepare your PC on Friday March 9 before you leave for the weekend by taking the three steps below. A card will be placed on your keyboard to remind you.

• Save all files you’re working on
• Close all programs you have open
• Reboot your PC and leave it powered on

 All individuals who are impacted by the Windows 10 upgrade will receive an email notifying them of the date the upgrade will occur, a list of any impacted PC’s in their possession, instructions to prepare for the upgrade and support information.

IT will be placing cards on keyboards two days prior to the upgrade to remind you of the date the upgrade will take place as well as a reminder to save your files, close your programs, reboot your computer and leave it powered on.

On the night that your PC is scheduled be upgraded, IT will visit your office to confirm that your PC is staged and ready to receive the upgrade. If your PC is turned off, it will be turned on. If the PC is powered on, it will be rebooted. A card will be left on your keyboard after we have visited your PC to notify you that IT has visited the PC and it has been upgraded to Windows 10.

If you experience any problems following the upgrade, please contact the Information Technology Service Desk. Have your asset number available and a description of the problem you’re experiencing.

• 274-1000
• servicedesk@ithaca.edu

IT has also created a series of self-service Knowledge Base articles to support the transition to Windows 10. Please review these articles prior to contacting the Service Desk.

IT Service Portal Knowledge Base Articles for Windows 10

Software Center Upgrade Screen: This article provides information related to the Software Center Upgrade Screen that will appear on PCs in preparation for the installation of Windows 10.

Quick Guide: Microsoft Windows 10: This Quick Guide will inform you of some common features that you will assist you in operating Windows 10. You will also find a few links to videos on lynda.com that many have found beneficial.

Windows 10: Changing Your Default Browser and Email Client: Windows 10 comes with the new Microsoft Edge browser as the default. Microsoft Edge is known to have compatibility issues with some Ithaca College business applications such as Parnassus or Homer. This article will provide you with step-by-step instructions to change your default browser from Microsoft Edge to the supported browser of your choice which includes Microsoft Internet Explorer, Mozilla Firefox and Google Chrome.

If you feel your PC should not be upgraded

If you have a PC in your possession that you feel should not be upgraded for a legitimate business reason, please contact the Service Desk and provide the asset tag of the PC(s) that you are requesting an exception and the reason you are requesting an exception. Exceptions should be based on legitimate business needs, not personal convenience or a dislike associated with Windows 10.